No quibble returns

We hope you’ll fall in love with your glamorous new friend from Jane & Marilyn. But, should you wish to return any purchase to us we will happily offer you an exchange or refund your money providing that:

Orders are returned within 14 days of delivery, unworn, in the original packaging and with all security tags and labels intact.

    The returns form is completed (for Jane & Marilyn dresses only, you’ll find one along with a returns label with your purchase) or a copy of the order details included, and enclosed with your returned goods. We welcome your feedback so please let us know why you’re returning your purchase and let us know if you’d like an exchange or refund.

Returns and collection can be arranged by contacting us at friends@janeandmarilyn.co.uk.

Please allow 14 days to process refunds.

Any delivery charges are not refundable after the 7-day cooling off period stipulated by the European Distance Selling Regulations, nor if part of the order is retained.

If you have any queries about our returns and refunds policies please contact us at friends@janeandmarilyn.co.uk

Delivery

We source our beautiful fabrics from a variety of specialist producers mainly in the UK and production times can vary. This means that while we will always take all reasonable steps to deliver your glamorous new friend within 30 days of your order, sometimes it may take a little longer.

We will always keep you informed (by e mail or telephone) of the status of your order and you can also contact us at friends@janeandmarilyn.co.uk at any time or call on 0208 334 0204 during office hours 8.30AM to 8PM Monday to Friday; Saturday 9AM to 1PM to check on your order, quoting your reference number which you will receive along with your order confirmation.

You may cancel your order at any time up until dispatch.

If you need your purchase for a special occasion or specific date and would like to check delivery times before ordering just contact us at friends@janeandmarilyn.co.uk

All deliveries require a signature, so please ensure somebody is in to sign for the goods. If you are not in to receive goods, you can contact the courier to arrange a new delivery time . You also have the opportunity to add any special delivery instructions during the ordering process. We can take no responsibility for any delivery problems arising from incomplete or incorrect address details supplied by you.

If we are unable to deliver your purchase within a reasonable time, due to reasons beyond our control, we will inform you, then if you wish, you may cancel your order by contacting us by letter or email at friends@janeandmarilyn.co.uk

Note: Your right to cancel your order does not apply to items made to your specifications or personalized using the Atelier Jane & Marilyn service.