Company details:

Registered in England - company number 07302240

Registered office - 34 Paradise Road, Richmond, Surrey, TW9 1SE

VAT registration number – 996 5209 69

References to "we", "us" or "our" at www.janeandmarilyn.co.uk (“the website”) are to Jane & Marilyn Limited

The use of the website and the purchase of any products ("products") from the website is governed by these terms and conditions ("conditions"). We reserve the right to modify these terms and conditions from time to time without notice to you.

Terms and Conditions

Your submission of an order represents an offer to purchase the products indicated by you and it is not binding on us until we have notified you that an order has been accepted.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.

You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

No quibble returns

We hope you’ll fall in love with your glamorous new friend from Jane & Marilyn. But, should you wish to return any purchase to us we will happily offer you an exchange or refund your money providing that:

Orders are returned within 14 days of delivery, unworn, in the original packaging and with all security tags and labels intact.

    The returns form is completed (for Jane & Marilyn dresses only) or a copy of the order details included, and enclosed with your returned goods. We welcome your feedback so please let us know why you’re returning your purchase and let us know if you’d like an exchange or refund.

Returns and collection can be arranged by contacting us at friends@janeandmarilyn.co.uk.

Please allow 14 days to process refunds.

Any delivery charges are not refundable after the 7-day cooling off period stipulated by the European Distance Selling Regulations, nor if part of the order is retained.

If you have any queries about our returns and refunds policies please contact us at friends@janeandmarilyn.co.uk

Delivery

We source our beautiful fabrics from a variety of specialist producers mainly in the UK and production times can vary. This means that while we will always take all reasonable steps to deliver your glamorous new friend within 30 days of your order, sometimes it may take a little longer.

We will always keep you informed (by e mail or telephone) of the status of your order and you can also contact us at friends@janeandmarilyn.co.uk at any time or call on 0208 334 0204 during office hours 8.30AM to 8PM Monday to Friday; Saturday 9AM to 1PM to check on your order, quoting your reference number which you will receive along with your order confirmation.

You may cancel your order at any time up until dispatch.

If you need your purchase for a special occasion or specific date and would like to check delivery times before ordering just contact us at friends@janeandmarilyn.co.uk

All deliveries require a signature, so please ensure somebody is in to sign for the goods. If you are not in to receive goods, you can contact the courier to arrange a new delivery time . You also have the opportunity to add any special delivery instructions during the ordering process. We can take no responsibility for any delivery problems arising from incomplete or incorrect address details supplied by you.

If we are unable to deliver your purchase within a reasonable time, due to reasons beyond our control, we will inform you, then if you wish, you may cancel your order by contacting us by letter or email at friends@janeandmarilyn.co.uk

Note: Your right to cancel your order does not apply to items made to your specifications or personalized using the Atelier Jane & Marilyn service.

Privacy

Jane & Marilyn uses Internet standard encryption technology to scramble your sensitive data when you transmit it to us. This process is known as SSL (secure sockets layer). 

When you place an order with us, we need to obtain and hold some personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfill your order, and manage your account.

Personal Information you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to keep you informed of new collections and events – but only as permitted by you, and you will always have the option to opt out of these communications. We won’t sell your details to any third party for marketing purposes.

Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. We may also ask for your telephone number. This number may be given to our courier for delivery services. These details mean we can process your order and update you if necessary on the status of your order.

Our site uses cookies to keep track of how often you visit our site - a cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. It allows us to learn more about your shopping preferences and helps us to provide you with relevant information. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. You can find more information on cookies at www.allaboutcookies.org.

Limitation of Liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy.

The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website course of dealing or usage or trade.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer.

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the website and any information provided to or taken from the website by you. (again what about privacy/security).

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these conditions for: 1. any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or 2. any loss of goodwill or reputation; or 3. any loss which was not brought to the attention of jane & Marilyn at the time the contract was made or any loss that would be an unforeseeable consequence of a breach of the contract by Jane & Marilyn, in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred, was suffered or incurred by one of us arising out of or in connection with the provisions of any matter under these conditions.

Links to other websites

We will accept no responsibility for web sites or other information, practices or products of other parties linked to the Website. Your dealings with persons found via the Website are between you and such persons and we will not be liable for any loss or damage arising out of such dealings.

Severance

If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.

Entire Agreement

These conditions contain the entire agreement between you and us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral, between You and Us in relation to such matters. You confirm that you have read these conditions and, you fully understand them and you also agree that these conditions are the only terms (together with your network provider agreement ) that rule your relationship with us.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.